You can see the latest advice here: . By using our site you agree to the use of them. Contact our Medical Assistance team on +44 (0)207 748 0060. From 23:59 on 12 March 2020, InsureandGo policies will contain a specific exclusion for claims relating to Coronavirus disease (COVID—19); severe acute respiratory syndrome coronavirus (SARS-COV-2) or … Please also email this address if you are unable to log into your policy or download a form. We would consider a claim in these circumstances unless at the time of booking there was something to suggest that a claim might be necessary. You should contact your service providers in the first instance as they may be able to assist with your travel plans. All rights reserved, Our statement about gender pay gap equality. These factors include (but are not limited to) the need to … If you bought your travel insurance directly from InsureandGo (not through a comparison site), you can make a claim online by logging into your policy. Please note that this supersedes any country-specific advice (e.g. You should approach your tour operators or service providers in the first instance, as they may be able to assist you or offer a refund. Factors we will take into account include the FCDO advice, UK government restrictions, and restrictions at your destination at the time of booking. In the unlikely event that the UK closes its borders while you’re abroad, you should contact your service providers in the first instance as they may be able to assist you. I phoned today and was told that they cannot offer me a travel policy … Additionally, the FCDO currently advise against all cruise travel. Yes – if someone in your party is medically diagnosed with Coronavirus or personally instructed to isolate by an NHS service or medical professional we would consider a claim for cancelling or cutting short your holiday. A travel insurance policy will only cover you for non-refundable expenses. If you buy a new policy it will include some cover for Coronavirus. However, if the FCDO advise that you should return to the UK immediately, and you decide not to, you will not be covered for any Coronavirus-related claims that arise as a result of your decision to stay abroad (e.g. *Subject to the policy you choose. Please note that references to Coronavirus includes COVID-19, SARS-COV-2 (Severe Acute Respiratory Syndrome Coronavirus), and any variation or mutation of these conditions. The policies are described as Insure and Go Light, and named Go Classic, Go Superior and Go Elite (Moneysupermarket) Economy, Economy plus and Premium (Comparethemarket). They will be able to give you guidance based upon your individual circumstances. if the FCDO advise that trips to France are safe, this would not include cruises around France). The phone number is open 24 hours a day. Download a copy of the full policy wording (including a brief keyfacts summary) for your travel insurance policy using the links below: Budget – Purchased from 23.59 11th March 2020, Silver and Gold – Purchased from 23.59 11th March 2020, Black – Purchased from 23.59 11th March 2020, Backpackers Bronze, Backpackers Silver, Backpackers Gold, Backpackers Black – Purchased from 23.59 11th March 2020, Budget – Purchased before 23.59 11th March 2020, Silver and Gold – Purchased before 23.59 11th March 2020, Black – Purchased before 23.59 11th March 2020, Backpackers Bronze, Backpackers Silver, Backpackers Gold, Backpackers Black – Purchased before 23.59 11th March 2020. Their website can be accessed here: https://www.gov.uk/guidance/travel-advice-novel-coronavirus. Yes, we will allow you to use one home visit to stay back in the UK until such time as the FCDO advise it is safe to travel back to your destination country. However, if this means that we have to move the dates of your policy to accommodate your new travel dates, then we will assess such requests on a case by case basis, taking into account your individual circumstances. 2020 Insure & Go Insurance Services Limited. If you are unable to leave and you contract the virus, cover would be provided for medical expenses. Please note that if you decide to travel against the FCDO’s advice, you will not be covered for. They will be able to give you guidance based upon your individual circumstances. We would consider a claim for cancellation unless at the time of booking there was something to suggest that a claim might be necessary. No. This insurance is underwritten by Mitsui Sumitomo Insurance Company, Limited, ABN 49 000 525 637, AFSL 240816. If you do not want to auto-renew your policy… Given the current circumstances, such claims will now be considered up to 48 hours prior to your planned departure date. Once completed, the form should be sent by email (along with electronic copies of any supporting documentation) to enquiries@travelclaimsservices.com. Our Gold and Black travel insurance has been rated 5 Star by the independent experts at Defaqto, meaning that these policies … Currently, the Foreign, Commonwealth & Development Office (FCDO) advise against all cruise travel. Site you agree to the renewal of your policy insurance reviews by customer say until 30th September.! Covered for any other Coronavirus related claims, and all other terms and conditions the! Any trips insure and go policy prior to the renewal of your policy or download form! Should you need to try to get a refund kept coming back was! You should contact your service providers in the event that you completed payment subsequent claim current FCDO advice here https. Travel agent, the form should be sent by email ( along with electronic copies of supporting. 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