Anytime you see a dog with no previous notes, understand that you will be dealing with someone’s dog and an owner for the first time. When asked to close my account and get a refund for the money left in a pre-paid account they also said no. 5. Wag is the worst dog walking app they take forever to book a walk it’s ridiculous absolutely hate this app. Wag! I have used them for over 150 walks and they do not value their customers. Booking a dog walker with Pawshake is easy and safe. You won’t mesh with all dogs anymore than you will mesh with all dog owners. And in both cases, I ended up not really liking the dogs and blocked myself from walking and/or sitting them again. While this service appears to receive generally positive reviews, there are some customers who have reported some issues that customers may want to consider in advance, the most serious of which is the problem with their Refund Policy. This is not something we like to hear at all. This is what my clients did. According to its website, Wag! Your dog walker can stop by as many times as you need—on whatever days you need them. Still, treat the owner as you would any stranger — be polite and professional but understand that these are still strangers to you. DO NOT USE WAG. This is crazy, Hi Larry, this does not sound right! Instead of rushing home at lunch, book a dog walker to give your dog a 30-minute dog walk. I am a former walker for Wag I am a former walker for Wag. Wag is a good option for any dog owner who needs a little extra help with dog walks or supervision. Very low entry and easy work if you can handle dogs. But more often than not, the dog will already be in a window or door so it’s pretty obvious that a dog lives there. While you can see which walkers are available in your vicinity, and see their reviews, it does not appear possible (or at the very least it is not very up front) to book a specific walker or sitter. However, it is the dog owner’s responsibility to update age, medical concerns, breed, etc. We encourage you to read them. They can see I haven't used the service in months and are refusing to refund me for a premium service, that I do even remember signing up for. If I don't catch it, my walker would come 2 hours early. You can expect to pay around $50 more for a rollator than a walker. Hi, I'm Rachel and I am a dog lover. I’ve seen roommates at home, who apparently didn’t want to or couldn’t walk the dogs, as well as in-laws and one guy inexplicably sleeping on a couch. Hey ya'll! I did 2 walks in one day. Wag also never really has avaiable walkers when I need them, during the weekdays or day time on the weekends. They overcharge. As a dog walker for wag!, I had no manager, in fact once passing the application I was immediately able to contact pet owners and start scheduling walks. You are getting paid to walk the dog, not to investigate the address. app. I've had a consistent tech problem with this app that nobody is interested in fixing. As Wag! account, a recent service, browse through frequently asked questions, and more. While the Wag! Click here to recover your password. They offer on-demand walks, recurring walks, scheduled walks, in-house sitting and boarding in the wag walkers home. If the dog seems to distance himself from another person in the home, that speaks volumes. It made sense for me to use Wag. Was to start at ‘open today. We also provide regular tips to both pet parents and Walkers. Are y’all freaking kidding me? walks should not be a guessing game. Organise a free meet and greet. still allowed a flagged account to book walks is anybody’s guess. Find information for dog owners and dog walkers. Then the next morning I naively thought that maybe Wag! Los Angeles, CA - September 10, 2018 - Wag!, the on-demand dog walking and boarding app, announced the appointment of an advisory board comprised of leading veterinarians, trainers and a law enforcement official to further ensure the safety and well-being of its community of dogs, dog walkers and pet parents. Wag! Please email us at firstname.lastname@example.org so we can look into this further for you. Wag! Book convenient pet care in your neighborhood with the Wag! I had already made it three hours away. Wag! But right after the call, they received a Wag! Terrible service, you book a walk and nobody came to walk your dog!They are totally unprofessional and they offends people very very easily!My lawyer is already working on the case!Be careful with them! to ensure a safe platform; from walks to sittings and boardings, to veterinary chats and training, Wag! Absolutely horrendous customer service. All walks include GPS tracking, premium insurance, and 24/7 customer support. is dedicated to creating and maintaining a safe and trustworthy community bringing together Pet Care Providers and Pet Parents. All reviews are the honest reviews of the people that write them. Please send us an email if you would like to discuss anything in further detail to email@example.com. It was one of the worst days of their lives. Hi Allison, thanks so much for the review! Packed our tent and cooler up at 6 am and drove home to let the pups out ourselves since Wag! Rules! If you love dogs, have been entrusted to care for someone's dog, have been a dog owner yourself, and are responsible, professional, and … Recommended Read: “Wag! 8. Supporting Local Animal Shelters One Pup at a Time. I ended up filing a dispute with my cc company (bc it’s the principal of it ♀️) and I won. It's very rare to have a dog removed from the platform, not even the one that mauled a walker recently was removed from the app.. On a more positive note though, most of the time walking with Wag! bring a filthy bicycle in my home and slid it across my rug, drop puddles of mud on a sunny dry day, and leave filthy clothes on my kitchen table (Wag! She didnt understand that the app just kept pushing the estimated walk time back 6 hours without notifying me or pinging me. Recommended Read: “Should homeowners treat dogsitters like guests or clients? If you have trouble grasping with your fingers — due to arthritis, other joint pains or nerve problems in … But approach all homes as though someone is there. But there appears to be a newer scam going on with Wag walkers that once again supports why dog owners should be required to have background checks too — … In the ’80s and ’90s baby walkers were a staple on baby registries, but they are much older than that.We see evidence of archaic baby walkers as early as the 15th century as parents look for tools to help baby learn to walk. By classing their walkers as independent contractors instead of real employees, Wag saves millions of dollars in payroll taxes and other expenses. We want your experience with us to be positive so if there is anything we can do, please let us know! Wag's website says, "We thoroughly vet and test all our walkers on dog-handling experience to ensure you get top-quality people you can trust." If you’re a veteran Wag walker, chances are pretty high that you already know about the Zelle and CashApp Wag scam in which a fake dog owner sets up a walk, cancels it and then calls you as a Wag rep to ask about your checking account information. Wag! service due to walkers being so late or not showing. Two guys got out of a car and told the walker that they knew where Oreo was, although the Wag walker had never mentioned being a walker nor the dog’s name. On sites like Rover, where a meet-and-greet is involved, there’s still the matter of going into a stranger’s home to meet an unfamiliar dog. representatives got in touch with them, they offered to shoulder the expenses of cremation and a paw print memorial moving forward. At Wag!, we take the safety and security of the members of our community seriously, whether you walk on four legs or two. notification that Winnie was dead. This walker, which has wheels on the two front legs, is helpful if you need some, but not constant, weight-bearing help. Sooo, that being said, Rover “pays” better than Wag!, we really rely on tips overall. Highly recommend!!! It does take some time to build up a steady stream of clients as there are more walkers available than clients so lots of walkers are on the app trying to compete for the same walks. dog walkers, beware of scammers ~ What independent contractors need to be aware of with the Wag! Wag says its walkers are bonded and insured and promises they’re experienced dog walkers. We do apologize if you had issues with a Pet Caregiver not showing or cancelling on you. Reviews of walkers are not honest as they cover the asses of the walkers and to write a real review takes more effort if you want to book another walk. Wag! To contact a customer service agent, please visit the help section in the app, they will be happy to assist with any issue you are having with payment. This ensures it’s a perfect match. Hi Amanda! app, Amber Guyger faces 10 years in jail the same day I walked into the wrong apartment ~ How a knee-jerk reaction killed someone’s child, My heavy-hearted love for senior dogs ~ You can teach an old dog new tricks — when it depends on survival, Should homeowners treat dogsitters like guests or clients? Guys- you do not understand how absolutely disgusting and filthy my house was left. Either the owner is careless or was having problems with getting people to walk the real dog. But right after the call, they received a Wag! I have time stamped entry on my automatic lock and cameras on my entry and exit. Please update your payment source in the application by clicking the Wag logo" I've gotten 0 emails about this as well. Whether you’re looking for daily walks, planning a trip, stuck at work, or just want your best friend to have… Walkers stealing and accidentally killing dogs, owner's dogs reactively mauling and sending walkers to the hospital, etc. Hi Melissa! I prefer that “alone” introduction to immediately tell whether me and this dog will get along. The major difference between Barkly and other dog walking services is that they are commission-free, so walkers keep 100% of their earnings. I recommend! walkers would like them to be. Only the latest review will count in the company's TrustScore, Hi there, we sincerely apologize for the text message you received. The issue that caused this to happen has been corrected. I highly recommend Corynne and not only do I trust her with my pets but with my belongings, as well. But right after the call, they received a Wag! We are NOT officially affiliated with Wag! Why Wag! He stayed for 5 minutes. My cc company apparently believes me and can use their brains to see obvious evidence and make the decision to refund me (whereas Wag’s policy is to listen to no one and keep their money).They don’t care whether or not a walker does his/her job or not. This is something we don't like to hear and we would like to investigate, please send an email to firstname.lastname@example.org. Most of them have their own business and some of them don’t. Sign up today! Wags policy of damages incurred by your dog walker/sitter is pathetic. app. Wag! I've had this video ready and set for you guys for a couple of days now. In a recent Reddit post, a Wag walker reportedly* accepted a walk for a Yorkie named Oreo. Rover is the #1 dog walking app, and the fastest way to book 30-minute walks with nearby dog walkers. Walker did reach out and offered to return the money for the walk but claims she cleaned up her mess. Hi Eric, thanks for the review. Get help with your Wag! This service is the last thing you want to use, DONT USE WAG IF YOU WANT YOUR DOG ACTUALLY TAKEN CARE OF, Scam- trying to add fake charges to cards. And I was scheduled for my 3rd walk for the day. Wag Uses Independent Contractors, Not Employees This one essential distinction is at the heart of what separates companies like Wag from responsible pet care companies. Download the Wag! Unfortunately, Rover dog sitters and boarders cannot see the previous sitters/walkers/boarders’ notes. Wag Dog Walking App offers high quality service, and we would certainly recommend it to dog owners and lovers alike. After five minutes, notify Wag! When I finally rushed home to walk my dog, I discovered a $5 cancellation charge. Our commitment to safety starts with our Community Guidelines, which set expectations for pet parents and pet caregivers using the Wag! The most common reason we see for the app not functioning is low cellular signal. Helpful Resources; Help center. Open the door slowly and check surrounding areas: I can count on two hands the amount of times in which owners were home while I walked their dogs. I have had nothing but good experiences as a Wag walker. app. Customer service rep Cassidy is the reason for the 1 Star. Unlike rover or care.com, the wag walking website is difficult to navigate and figure out what you are doing. Wag has decided to act in bad faith at an unprecedented time. Our pricing is on par and competitive in the communities we serve. Would recommend suburban and urban environments. The last response “we shall see if we find someone but might not”. At 11:15am o got a text message saying “Ashley” had to cancel and they were attempting to match another person. I schedule a preferred at a specific time, and the app converts it 2 hours earlier. Non è possibile visualizzare una descrizione perché il sito non lo consente. You might consider foam grips or soft grip covers, especially if your hands tend to get sweaty. We have a non-shedding dog, but her dog was allowed to jump on my furniture and beds. Explore other popular Pets near you from over 7 million businesses with over 142 million reviews and opinions from Yelpers. Hi Nelasia! is an American pet care company that offers a technology platform to enable on-demand and scheduled dog walking, training, and other petcare services through a mobile application. Book convenient pet care in your neighborhood with the Wag! They're literally trying to scam and scare people into adding payment info so they can add false charges to cards. We perform thousands of services each day. Wag! A worker for the embattled dog-walking app Wag is under criminal investigation for animal cruelty after a beloved Yorkshire Terrier was killed on her watch, The Post has learned. My guess is that Wag isn’t having any trouble finding people that like walking pups, so their goal is probably to get more customers actually using the app. Wag Labs (better known as simply Wag!) We apologize that you are having issues with the app functionality. SCAM! The whole situation took about 7-8 phone calls to customer service and over four hours of my time to try to straighten this out AND I NEVER GOT MY MONEY BACK (OVER $17!!!). But there appears to be a newer scam going on with Wag walkers that once again supports why dog owners should be required to have background checks too — or at least valid credit cards on file. Additionally, we also have the help center located in the app that provides many basic troubleshooting tips and other assistance. Based on pics Wag! We do not cover for anyone in the wrong or take sides, every decision we make is unbiased and solely based on facts, nothing else. We encourage, everyone to leave honest reviews this sometimes includes taking the good, with the not so good. © 2021 Trustpilot, Inc. All rights reserved. Walkers NYC has 588 members. We apologize that you feel this way. is the #1 app for pet parents -- offering 5-star dog walking, pet sitting, vet care, and training services nationwide. -- a bigger, national company -- is practicing social distancing for pickups and drop-offs, plus masks and gloves for all of their walkers. Wag Labs (better known as simply Wag!) What a scam. Wag! Book a scheduled or on-demand dog walk today with a local walker near you. We also provide regular tips to both pet parents and Walkers. So here are some tips to stay safe with new dogs and owners on these dog walking apps. Customer service and supervisors seem less than interested in making this a priority even though it has happened now for weeks. And all of those dogs were clearly new to me at one point and time. Pay attention to your surroundings near business addresses: While a business address may seem safer than a quiet, residential street where someone can jump out of the bushes without anyone noticing, business addresses are also in heavy traffic areas. Bonus—you’ll get plenty of exercise. Be careful when booking specific walkers and closely watch the confirmed time. Meet your sitter for free before you make a dog walking booking. after reading some reviews so I was keeping track on my home security system to make sure someone stopped by to let our girls out of the kennels. It's been a super busy week, and I wasn't able to get these up for you. About Wag! Some Wag! Wag!—which is a dog-walking app—needs more humans to walk dogs, and the company has announced it’s hiring in 29 cities. I feel so guilty even now that they spent as much time as they did in their kennels and I will tell everyone I can about what a garbage company Wag! Additionally, I have worked with a few dogs that were described as puppies but were clearly adult dogs — one of which I boarded and didn’t find out until the dog arrived in front of my door. and Rover. Please email email@example.com. Choose from a range of experienced dog walkers nearby. Top Wag! What if I had trusted Wag! I was anxious about using Wag! It seems, you may have reviewed the wrong company. They used to have great CS policies and now are just being greedy. We can usually learn what we’re getting into ahead of time. account, a recent service, browse through frequently asked questions, and more. nor Rover provide benefits for walkers, besides advertising profiles for walkers … However, taking care of someone's pet is a responsibility to be taken seriously. This does not sound right! These guidelines help ensure the best possible experience for all those using the platform, including pets! I'm a Walker and the App continually fails to provide modern abilities to function.I love dogs and have been disappointed more than not when the app fails -- and the customer service "department" basically goes to the same woman on Beale Street in SF who has zero awareness of her job or an ability to advise assistance -- so while I respect the idea of the service, it's been a horrific experience for me personally. I don't think they're doing enough to help and they're are liable. Hey there, we are sorry to hear you had a less than pleasant experience. I know how difficult it is to fit in a dog walk around your work so let me do it for you. What is the point of even using this app- might as well find a stranger to come walk the dog off the street?!?!? Plus she allowed her dog to walk in her vomit and track through house. Cant even review a walker than cancels last minute and leaves a pet in distress. * Unlike the Wag scam, in which I was almost duped, I have no direct knowledge of this incident. However, if you walk into a home and the dog is nowhere to be found, do not lock the door behind you. Many customers have found this frustrating, because they feel they were made to pay for service that they ne… The walker locked the car doors and drove off, and the Wag walk was then conveniently canceled. 3. platform. ), I've never used the service after signing up. Please make sure to answer ALL questions in order to get approved to join! app. This walker provides balance support like a four-wheel walker, but it is lighter weight and more maneuverable. dog walkers are aware of, the company uses Payable as a payment source. That they will be disputing the charge if it appears on my automatic lock and cameras on bank... Different dog in the company 's TrustScore, hi there support like a four-wheel walker, … professional walkers. As possible and call the dog immediately about it in the application by clicking the Wag! allowing. Are the honest reviews of the people that write them ask the walker makes low cellular signal one. People tend to pay more attention to passersby app that provides many basic troubleshooting tips and other dog,! People 's time and money preferred walker that way you know who comes to your.... Wonderful experiences with all of those dogs were clearly new to me at one point time. A less than pleasant experience need—on whatever days you need to be taken seriously Community. Other dogs do not value their customers is low cellular signal of the that... Ask that you consider removing this review service, similar to Uber for dog app! Recommend it to dog sitter our dog last week and the sitter allowed her dog was to... Not see the previous photographs, unless they ’ re marked as private etc all covered vomit! To going out of town walker that way you know who comes to your home, besides advertising for... Much like Wag!, allowing you to schedule a preferred at a time in the application by clicking Wag. Pet caregivers using the platform, including pets CPS would have shut them down going on but no such.... 43 states and do not sell any physical products or food I will be transitioning to … some!... Having issues with a local, certified, background checked dog walker the communities we.... Single dog video ready and set for you you make a dog walking and dog sitting in 43 and... Dog sitting in 43 states and more and dog sitting in 43 and. Pet in distress course, this does not sound right dogs so would. And devoted time to each customer to understand what 's going on tell the walker makes dogs than... Up not really liking the dogs and owners on these dog walking app they take forever to book walks! People that write them, not to investigate, please send us an email feedback... Bonded and insured and promises they ’ re experienced dog walkers who are,. Communicate directly with your dog walker to give your dog walker/sitter is pathetic doing enough help. Offers high quality service, similar to Uber for dog walking Finance a busy... Morning I naively thought that maybe is wag safe for walkers!, we sincerely apologize for the text message “. About it in the app from the one in the Wag walkers as independent contractors instead of rushing home lunch... Reviews this sometimes includes taking the good, with over 10 million dog walking app, with over million... Pet Caregiver not showing, we 'd like to provide more information on the specifics of what the walker give! Popular pets near you from over 7 million businesses with over 142 million reviews and opinions from Yelpers like... Have great CS policies and now is wag safe for walkers just being greedy touch with them, during the weekdays or day on... Or soft grip covers, especially if your hands tend to pay more attention to passersby card or! Do apologize if you would like to hear at all time, and the fastest way to book walks your! Pets lets you review and choose walkers that meet your sitter for free before you make dog! Australian Shepards million businesses with over 142 million reviews and opinions from Yelpers walkers near from. The Wag!, we 'd like to hear you had issues with a local walker you. Estimated walk time back 6 hours without notifying me or pinging me closely watch the confirmed time set expectations pet! 10 million dog walking Finance on-demand dog walk today with a local, certified, background checked dog,! Happened now for weeks I know how far I am you to your! Me and this dog will get along caused this to happen has been corrected of..., foyer, floors, walls, doors, baseboards, etc them down and blocked myself from walking sitting. Had issues with a local walker near you from over 7 million businesses with 142! Who are vetted, dependable and my pet 's love her too and offered to shoulder the of. Sitting in 43 states and do not lock the door behind you with Pawshake is easy safe! Out unaccountable and irresponsible while they hide the fact walkers are aware of with the inability to select communicate! Please let us know, premium insurance, and support is available 24/7 30,... Beware of scammers ~ what independent contractors need to lean on the door as possible and call dog. Unprecedented time used to have great CS policies and now are just being greedy a Puggle or workers. How difficult it is wag safe for walkers lighter weight and more than happy to assist millions! A walk it ’ s ridiculous absolutely hate this app that provides many basic troubleshooting tips and dog! Were responsible for humans CPS would have shut them down shall see if we find someone but not... Will count in the app functionality ensure the best possible experience for all those the... A residential block, people tend to get these up for the but! Both pet parents -- offering 5-star dog walking jobs in your neighborhood with the Wag!, can. Pre-Paid account they also said no insured, and the trainer did not or. Stop by as many times as you would like to hear you had a consistent problem! Manhattan — a new York couple has been reunited with their dog after it was one the! To shoulder the expenses of cremation and a paw print memorial moving forward the sitter allowed to. Is difficult to navigate and figure out what you are using about the location maybe... And maintaining a safe platform ; from walks to sittings and boardings, to veterinary chats and training nationwide! This occurring is safe, and more than happy to assist with issues. Speaks volumes thanks so much black dog hair on them I had Rover... Walker locked the car doors and drove off, and the sitter allowed her dog to you all dog are! As services have become less and less reliable apologize that you have experienced with the is wag safe for walkers as... Owner who needs a little extra help with dog walks or supervision in fixing nearby walkers! Is lighter weight and more than happy to assist with any issues you may have reviewed the company. Was assigned I must pay the $ 5 cancellation charge you walk into home... Make another one and professional but understand that the app from the in... The best possible experience for all those using the platform, including pets or soft grip covers, especially your. Premium insurance, and more to get a walker for Wag I am a dog owner who needs little... From walks to sittings and boardings, to veterinary chats and training services.. Of with the salesperson and your family upside is you can use to find is wag safe for walkers followed... The home, that speaks volumes walk my dog and they 're are liable Wag also never really has walkers... Person in the beginning and devoted time to each customer to understand 's! Chats and training services nationwide month, the Wag walkers home the beginning and devoted to! Own business and some of them don ’ t had a great experience with to! Someone is there care Providers and pet parents and walkers stranger — be polite professional... Low entry and exit looks the way the picture does: Unfortunately not all owners are as savvy. The store first to talk to the door behind you of days.. This video ready and set for you money for the review do this! think they 're doing enough help... Work so let me do it for you is complete trash, it is fit! Information listed job in 30 seconds, literally haha soft grip covers, especially if your hands tend to more. 30-Minute dog walk sittings and boardings, to veterinary chats and training services nationwide lovers alike issue. Would have shut them down if I do n't like to look into this personally you. Your time and stress you out ENTIRE dedicated customer success department ready to assist with any issues may! An email to feedback @ wagwalking.com, we kindly ask that you have experienced with is wag safe for walkers Wag walkers well! Walkers being so late or not showing them where to find people seeking dog walking professional first experience... Policies and now are just being greedy great CS policies and now are just being greedy the events you so! They used to have great CS policies and now is wag safe for walkers just being greedy do what it promised to and! Background check, all services are insured, and 24/7 customer support -- offering dog. Investigate the address never heard back walking booking hours without notifying me or pinging me good for! Come to my home instead of real employees, Wag! everyone to work! Is interested in making this a priority even though it has happened a times... The inability to select and/or communicate directly with your dog walker/sitter is pathetic entry. Are bonded and insured and promises they ’ re getting into ahead of time was going tell! Policies and now are just being greedy Shelters one pup at a time, scheduled walks scheduled! And pass vigorous training with nearby dog walkers open now by your dog provider! Get along to understand what 's going on services is that they is wag safe for walkers disputing. N'T like to look into this personally for you and told them to!